Resources & Training
*Important Update*
Attention DME Providers - During the June 2024 Provider Education webinars, Acentra Health announced effective July 1, 2024 there would be a new set of DME codes that would require prior authorization. That SCDHHS initiative has been put on hold until further notice. Please continue to reference the SCDHHS DME Fee Schedule for all codes that currently require a Prior Authorization. Please call the Customer Service Center with any questions 1-855-326-5219. We will continue to update you as we receive information.
Key Links & FAQs
Here are some key links to important information for providers.
In accordance with regulations of SCDHHS, a provider wishing to file an appeal must request a hearing in writing and submit a copy of the notice of adverse action or the remittance advice reflecting the denial in question.
Appeals may be filed:
- Online on the Appeals website at www.scdhhs.gov/appeals.
You will receive an electronic confirmation via email after submitting an appeal.
OR - Fax to (803) 255-8206
OR
- Mail Office of Appeals and Hearings
PO Box 8206 Columbia, SC 29202
Or - Email to appeals@scdhhs.gov
The request for an appeal hearing must be made within 30 days of the date of receipt of the notice of adverse action or 30 days from receipt of the remittance advice reflecting the denial, whichever is later.
Training Opportunities
2024 Medicaid Targeted Case Managment Provider Education
Wednesday, July 24, 2024, at 10 AM EST CLOSED
Thursday, July 25, 2024, at 2 PM EST CLOSED
2024 Autism Spectrum Disorder Provider Education
Thursday June 13, 10 AM EST - closed
Friday June 14, 3 PM EST - closed
2024 Durable Medical Equipment Provider Education
Thursday, June 13, 2 PM EST - closed
Tuesday, June 18, 3 PM EST - closed
A link to the registration will be added to the date approximately 1 week in advance of the trainings.
SC QIO- Atrezzo Provider Administrator Training
January 17th, 2024- 10:00 am - CLOSED
April 17th, 2024- 10:00 am - CLOSED
July 17th, 2024- 10:00 am - CLOSED
October 16th, 2024- 10:00 am
SC QIO Atrezzo Portal Login
February 14th, 2024- 10:00 am - CLOSED
May 15th, 2024- 10:00 am - CLOSED
August 14th, 2024- 10:00 am - CLOSED
November 13th, 2024- 10:00 am
SC QIO Atrezzo Provider Portal – UM Create Case Wizard
March 23rd, 2024- 10:00 am - CLOSED
June 19th, 2024- 10:00 am - CLOSED
September 18th, 2024- 10:00 am - CLOSED
December 18th, 2024- 10:00 am
PowerPoint Presentations and Training Materials
Multi-Factor Registration and Login Process for Current Provider Users
Multi-Factor Registration and Login Process for New Portal Users
How to Add Additional Clinical Documentation
How to Add Additional Providers - Provider Admin
How to Change Context for Multiple Provider Locations
How to Clear Browser History in Chrome
How to Clear Browser History in Edge
How to Complete a Saved Request
How to Request a Reconsideration
How to Request an Authorization Revision
How to Reset Password or Unlock Account
How to View Determination Letter
How to View Action Buttons within a Case
How to View Messages in Message Center
SPECIAL NOTICE: 6/19/2024 SCDHHS has informed Acentra Health the additional DME codes that were part of the prior authorization requirements effective July 1, 2024 is now on hold. We apologize for any inconvenience and will update you as SCDHHS provides more information. The 2024 Presentation is noted below, but no longer lists the codes we discussed related to 7/1/2024.